This Personal Data Protection Policy (“Policy”) sets out the basis in which Fashionsverse Sdn Bhd (“we”, “us”, or “our”) may collect, use, disclose or otherwise process personal data (as defined below) when you access our website [https://xfashion.me/] (“Site”) in accordance with the Personal Data Protection Act (“PDPA”). This Policy applies to personal data in our possession or under our control, including personal data in the possession of organisations which we have engaged to collect, use, disclose or process personal data for our purposes.
INFORMATION COLLECTION
We may gather the following information from you:
Personal Data: This includes details that can be used to identify you directly, such as your name, email address, phone number, and mailing address. We might collect this information during account registration, contact form submissions, surveys, or contests.
Usage Data: We may collect data on your activity on the Site, such as visited pages, time spent on the Site, and clicked links. This data may be collected through cookies and other tracking technologies.
Device Information:: We may collect details about the device you use to access the Site, such as your IP address, browser type, operating system, and device identifier.
COLLECTION, USE AND DISCLOSURE OF PERSONAL DATA
- We generally do not collect your personal data unless (a) it is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your personal data to us (your “authorised representative”) after (i) you (or your authorised representative) have been notified of the purposes for which the data is collected, and (ii) you (or your authorised representative) have provided written consent to the collection and usage of your personal data for those purposes, or (b) collection and use of personal data without consent is permitted or required by the PDPA or other laws.
-
We may collect and use your personal data for any or all of the following purposes:
- to operate and provide the Site and our services;
- to establish and manager your account;
- to process your transactions securely;
- to send marketing and promotional communications (only with your explicit consent);
- to address your inquiries and requests effectively;
- to analyze Site usage patterns for improvement;
- to enhance the Site and the services we offer;
- to comply with all applicable laws and regulations; and
- for any other incidental purposes related to or in connection with the above.
-
We may disclose your personal data:
- where such disclosure is required for performing obligations in the course of or in connection with our provision of the services requested by you; or
- where legally required or if we believe, in good faith, that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others;
- to third-party service providers who assist us in operating the Site and providing our services, agents and other organisations we have engaged to perform any of the functions listed above for us;
- to our related corporation (as defined in the Companies Act); subsidiaries, holding companies, associated companies, or affiliates of, or companies controlled by, or under common control with us; our officers, employees, instructors, centre assistants; any credit bureau of which we are a member or subscriber and/or to any other members, subscribers or compliance committee of the credit bureau; and any other person to whom disclosure is permitted or required by any law. Those recipients may be located in or outside Malaysia.
- The purposes listed in the above clauses may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under any contract with you).
WITHDRAWING YOUR CONSENT
- The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you and you may withdraw consent and request us to stop using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request in writing or via email to our Data Protection Officer at the contact details provided below.
- Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within ten (10) business days of receiving it.
- Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing in the manner described above.
- Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable
ACCESS TO AND CORRECTION OF PERSONAL DATA
- If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request in writing or via email to our Data Protection Officer at the contact details provided.
- Please note that a reasonable fee may be charged for an access If so, we will inform you of the fee before processing your request.
- We will respond to your request as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).
PROTECTION OF PERSONAL DATA
- To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as up-to-date antivirus protection, encryption and the use of privacy filters to secure all storage and transmission of personal data by us, and disclosing personal data both internally and to our authorised third party service providers and agents only on a need-to-know basis.
- You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely safe. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.
ACCURACY OF PERSONAL DATA
- We generally rely on personal data provided by you (or your authorised representative). In order to ensure that your personal data is current, complete and accurate, please update us if there are changes to your personal data by informing our Data Protection Officer in writing or via email at the contact details provided
RETENTION OF PERSONAL DATA
- We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.
- We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.
TRANSFERS OF PERSONAL DATA OUTSIDE OF MALAYSIA
- We generally do not transfer your personal data to countries outside of Malaysia. However, if we do so, we will obtain your consent for the transfer to be made and we will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the PDPA.
DATA PROTECTION OFFICER
-
You may contact our Data Protection Officer if you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request, in the following manner:
Email address: hello@xfashion.me
EFFECT OF NOTICE AND CHANGES TO NOTICE
- This Policy applies in conjunction with any other notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us.
- We may revise this Policy from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Policy was last updated. Your continued use of our services constitutes your acknowledgement and acceptance of such changes.
USE OF COOKIES
- Our website uses cookies, tracking pixels and related technologies (referred to collectively below as ‘cookies’).
- A cookie is a small data file containing certain pieces of information that a website creates when you visit the site. By visiting our website Google may place cookies on your browser or device for the purposes described below.
- Those cookies may track how and when you use a site, which site you visited immediately before, data about targeted ads served to you, and it may store information about your computer, browser or device (including IP address or your mobile device type and unique identifier). Cookies cannot be used to run programs or deliver viruses to your computer.
REPORTING
- We use a Google Analytics service which provides data about website use such as the pages that are visited and the links that are clicked. This data allows us to better understand the needs of our website users and identify how we can improve user experience and interaction. You can opt out of this feature by downloading the Google Analytics Opt Out browser add-on.
- Using your browser’s Ads Settings, visitors can opt out of Google Analytics for Display Advertising and customise Google Display Network ads.
USE OF SITE VISIT DATA
- Our website collects site visit data as identified above to better understand general user trends at an aggregate level and improve web performance, web services, and website maintenance.
- To the extent that site visit data could make you identifiable, we will not attempt to identify individuals from the records the server automatically generates, unless required to do so as part of an internal investigation or for another law enforcement-related purpose, and then, only in compliance with the applicable laws.
- We may also use site visit information for security audits to protect against threats from hackers and for other law enforcement and security purposes.
- Credit card payments are securely processed through [Stripe]. Your payment card details are passed through a secure server with encryption technology and a firewall mechanism. We and our suppliers do not store any credit card information.